Sandy Santianna

Transforming global customer experience through strategic leadership and operational excellence.

Experience:

Sandy Santianna serves as Vice President, Customer Experience at American Roll‑On Roll‑Off Carrier, bringing 35 years of dedicated service to the group. Over her four‑decade career in global ocean transportation and logistics, she advanced from a documentation clerk to a senior executive known for transforming customer‑care operations and driving large‑scale process improvements. Sandy has led major government logistics programs, including the Global POV Program, which pioneered outsourced defense personal property logistics and moved over 65,000 vehicles annually. Her leadership, strategic insight, and customer‑first mindset continue to strengthen ARC’s worldwide mission and service excellence.

Education:

University of Phoenix – Bachelor of Science in Business, Management, Marketing, and Related Support Services